FAQs
I just placed an order, when will it be shipped?
Please allow one to two business days after processing and production for your order to ship.
Can I cancel my order?
You can cancel your order free of charge. You may cancel your order within 24 hours for the cancellation to take effect. Simply send us an email with the subject “CANCELLATION” to our email address: info@ninalo.com.
Where can I find my order number?
Your order confirmation email may have ended up in your spam folder.
If, after checking, you cannot find the confirmation email with your order number, please contact us with the subject "My order number".
Our email address: info@ninalo.com
Can I change the order/delivery address?
If you need to change your order, please contact us as soon as possible and we will do our best to make the necessary changes. Please note that once the order has been processed and shipped (24 hours after ordering), we cannot change anything.
Our email address: info@ninalo.com
To which countries do you ship your products?
Currently, we deliver to France, Belgium, Switzerland, Luxembourg, Canada, United States, United Kingdom and Australia.
Do you have a physical store where I can view the products?
Unfortunately, we do not yet have a physical store. For now, this is an online store only.
How long should I wait to receive my order?
Delivery time is 7-12 business days from the time your order is shipped from our warehouse. Due to uncontrollable circumstances (natural disasters, holidays, weather conditions, etc.), delivery may be delayed.
My product arrived damaged
If this happens to you, please contact us quoting - Your order number. - A photo or video of the damaged product. Upon receipt, we will send you a new order free of charge.
Our email address: info@ninalo.com
Where will my order be delivered?
Your order will be delivered directly to your home, without an intermediary. If the shipping address is incorrect, please contact our technical support as soon as possible before your order is shipped.
Our email address: info@ninalo.com
What happens if I'm not at home?
Don't worry, your order will be delivered to your mailbox, otherwise to the nearest post office.
The delivery person will leave a message in your mailbox so that you can collect your package from the post office.
If you have any questions or need assistance, please do not hesitate to contact us at: info@ninalo.com
Please allow one to two business days after processing and production for your order to ship.
Can I cancel my order?
You can cancel your order free of charge. You may cancel your order within 24 hours for the cancellation to take effect. Simply send us an email with the subject “CANCELLATION” to our email address: info@ninalo.com.
Where can I find my order number?
Your order confirmation email may have ended up in your spam folder.
If, after checking, you cannot find the confirmation email with your order number, please contact us with the subject "My order number".
Our email address: info@ninalo.com
Can I change the order/delivery address?
If you need to change your order, please contact us as soon as possible and we will do our best to make the necessary changes. Please note that once the order has been processed and shipped (24 hours after ordering), we cannot change anything.
Our email address: info@ninalo.com
To which countries do you ship your products?
Currently, we deliver to France, Belgium, Switzerland, Luxembourg, Canada, United States, United Kingdom and Australia.
Do you have a physical store where I can view the products?
Unfortunately, we do not yet have a physical store. For now, this is an online store only.
How long should I wait to receive my order?
Delivery time is 7-12 business days from the time your order is shipped from our warehouse. Due to uncontrollable circumstances (natural disasters, holidays, weather conditions, etc.), delivery may be delayed.
My product arrived damaged
If this happens to you, please contact us quoting - Your order number. - A photo or video of the damaged product. Upon receipt, we will send you a new order free of charge.
Our email address: info@ninalo.com
Where will my order be delivered?
Your order will be delivered directly to your home, without an intermediary. If the shipping address is incorrect, please contact our technical support as soon as possible before your order is shipped.
Our email address: info@ninalo.com
What happens if I'm not at home?
Don't worry, your order will be delivered to your mailbox, otherwise to the nearest post office.
The delivery person will leave a message in your mailbox so that you can collect your package from the post office.
If you have any questions or need assistance, please do not hesitate to contact us at: info@ninalo.com